Great HealthWorks
  • 03-Jan-2022 to 04-Mar-2022 (EST)
  • Training
  • Fort Lauderdale, FL, USA
  • Salary
  • Full Time

Medical & Prescription Drug, Dental, Vision, 401-k, Paid Time Off, Telemedicine, Group Life and ADD&D, Voluntary Life and Dependent Insurance, Short-Term Disability, Long-Term Disability, Accident, Critical Illness, Preferred Legal Plan, Health Savings Account, Holiday Pay, Employee Assistance Program, and Exclusive Discounts and Special Offers


Why you should join our team:

  • Amazing opportunities for career progression
  • We work hard and play hard
  • Dynamic, fun, entrepreneurial and diverse culture
  • The best teams - nothing compares to the Great HealthWorks family
  • A one of a kind product that has transformed millions of lives
  • Product supported by 30 years of clinical research and endorsed by athletes, celebrities, and everyday people
  • Strong values - we mean what we say and say what we mean
  • Health and wellness are a top priority - committed to self-care
  • Value work/life balance
  • Growth mindset in all facets of the business
  • State of the art packaging and distribution center
  • Leaders that truly care
  • Employee engagement activities year round
  • Business casual atmosphere - jeans and sneakers are okay by us

What you will be doing:

  • Develop short and long term plans to train phone specialist on how to meet the expectations of the call center programs, including new-hire training, just-in-time training, manuals, guides and other training
  • Implement a measurement system to understand how effective training is at improving program goals (i.e. 30/60/90)
  • Work closely with QA and other leaders to understand the learning needs
  • Identify required changes to training by partnering closely with program stakeholders, including program leaders, marketing, compliance and legal
  • Take lead on updating training materials when there are changes in the business, procedures, and policies
  • Be a Hands-On and a Subject Matter Expert of program expectations; Have a strong understanding of what is expected of agents and programs and the agents' challenges; Be positioned to represent the program
  • Design and develop training to be updated quickly (nimble) both within the program training collateral and across programs trainings
  • Be the lead when working with development and facilitation teams including the Production Team, Contractors and Vendors
  • Own the end-to-end process of updating training, including in-take process, fact gathering, stakeholder sign-offs, development, delivery and scheduling of classes

Benefits and perks:

  • Medical (PPO or HSA) & Prescription Drug, Dental (DHMO or DPPO), Vision and Telemedicine
  • 401(k) (100% match (dollar-for-dollar) up to 6% of salary deferrals)
  • Paid Time Off (accrue 2.62 hours per week = 17 days per year)
  • Sick Time
  • Paid Holidays
  • Group Life and AD&D (amount of 1 x salary up to $500,000 at no cost to you)
  • Health Savings Account (company contributes $15 per week)
  • Voluntary Life and Dependent Insurance, Short-Term Disability, Long-Term Disability, Accident, and Critical Illness
  • Preferred Legal Plan
  • Employee Assistance Program
  • Exclusive Discounts, Special Offers and More

Great HealthWorks
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