Great HealthWorks
  • 17-Nov-2021 to 16-Jan-2022 (EST)
  • IT Service Desk
  • Fort Lauderdale, FL, USA
  • Hourly
  • Full Time

Medical & Prescription Drug, Dental, Vision, 401-k, Paid Time Off, Telemedicine, Group Life and ADD&D, Voluntary Life and Dependent Insurance, Short-Term Disability, Long-Term Disability, Accident, Critical Illness, Preferred Legal Plan, Health Savings Account, Holiday Pay, Employee Assistance Program, and Exclusive Discounts and Special Offers


Why you should join our team:

  • Amazing opportunities for career progression
  • We work hard and play hard
  • Dynamic, fun, entrepreneurial and diverse culture
  • The best teams nothing compares to the Great HealthWorks family
  • A one of a kind product that has transformed millions of lives
  • Product supported by 30 years of clinical research and endorsed by athletes, celebrities, and everyday people
  • Strong values we mean what we say and say what we mean
  • Health and wellness are a top priority committed to self-care
  • Value work/life balance
  • Growth mindset in all facets of the business
  • State of the art packaging and distribution center
  • Leaders that truly care
  • Employee engagement activities year round
  • Business casual atmosphere jeans and sneakers are okay by us

What you will be doing:

  • Follow department process to resolve software/hardware issues in a timely manner to meet service level agreements (SLAs)
  • Resolve end user issues and challenges through the form of tickets in the service desk
  • Use local and remote troubleshooting skills and apply basic understanding of computer software/hardware products and services to resolve client issues
  • Reflect a positive attitude within our department and clients
  • Install department approved application on independent business owner's (IBO) computers
  • Receive telephone calls from users having problems accessing computer software/hardware or inquiring how to use specific software, electronic mail, or operating systems
  • Communicate with co-workers to research problem and find solution in a quick and efficient fashion
  • Document time and notes in each ticket as the work is happening
  • Reimage company computers for deployment
  • Escalate support issues when required
  • Create user profiles and update provisioning changes
  • Other duties as assigned by management

What you bring to the table:

  • High school diploma or equivalent
  • 0-1 years' experience in a customer facing technical role

Benefits and perks:

  • Paid Weekly
  • Medical (PPO or HSA) & Prescription Drug, Dental (DHMO or DPPO), Vision and Telemedicine
  • 401(k) (100% match (dollar-for-dollar) up to 6% of salary deferrals)
  • Paid Time Off (accrue 2.62 hours per week = 17 days per year)
  • Sick Time
  • Paid Holidays
  • Group Life and AD&D (amount of 1 x salary up to $500,000 at no cost to you)
  • Health Savings Account (company contributes $15 per week)
  • Voluntary Life and Dependent Insurance, Short-Term Disability, Long-Term Disability, Accident, and Critical Illness
  • Preferred Legal Plan
  • Employee Assistance Program
  • Exclusive Discounts, Special Offers and More

EOE, DFWP

Great HealthWorks
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