Great HealthWorks
  • 10-Nov-2021 to Until Filled (EST)
  • Customer Support
  • Fort Lauderdale, FL, USA
  • Hourly
  • Full Time

Medical & Prescription Drug, Dental, Vision, 401-k, Paid Time Off, Telemedicine, Group Life and ADD&D, Voluntary Life and Dependent Insurance, Short-Term Disability, Long-Term Disability, Accident, Critical Illness, Preferred Legal Plan, Health Savings Account, Holiday Pay, Monthly Product Samples, Employee Assistance Program, and Exclusive Discounts and Special Offers


Why you should join our team:

  • Amazing opportunities for career progression
  • We work hard and play hard
  • Dynamic, fun, entrepreneurial and diverse culture
  • The best teams nothing compares to the Great HealthWorks family
  • A one of a kind product that has transformed millions of lives
  • Product supported by 30 years of clinical research and endorsed by athletes, celebrities, and everyday people
  • Strong values we mean what we say and say what we mean
  • Health and wellness are a top priority committed to self-care
  • Value work/life balance
  • Growth mindset in all facets of the business
  • State of the art packaging and distribution center
  • Leaders that truly care
  • Employee engagement activities year round
  • Business casual atmosphere jeans and sneakers are okay by us

What you will be doing:

The Customer Support Advocate role requires the ability to appropriately respond to customer inquiries and resolve each matter efficiently with the company's and customer best interest in mind. This position promotes advocacy for the customer and focuses strongly on customer satisfaction. The Customer Support Advocate role encompasses all aspects of customer support, including resolution of grievances and requests via phone, mail and email. The successful candidate will possess exceptional customer service skills with an emphasis on conflict or dispute resolution.

Responsibilities:

  • Provide accurate information regarding Great HealthWorks products or services via various channels (phone, e-mail or mail)
  • Resolve customer concerns in a timely and efficient manner utilizing available resource.
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Communicate the company's purpose, core values and vision to customers.
  • Handle escalated calls, complaints, questions and queries and investigate in order to find a resolution
  • Obtain and examine all relevant information to appropriately disposition or resolve customer inquiries
  • Strategize the best, most efficient way to solve customer issues
  • Retain documentation and provide daily update on progress
  • Participate in activities designed to improve customer satisfaction and performance
  • Drive the following key metrics:
    • Quality and Compliance
    • Productivity (Must meet time frame objectives)
    • Dependability (Availability and Schedule Adherence)
    • Retention
  • Maintain basic knowledge of Great HealthWorks products and/or services
  • Participate in activities designed to improve customer satisfaction and business performance
  • Perform other relevant duties deemed necessary to achieve department and company-wide goals

What you bring to the table:

  • 1-3 years of high volume customer service experience
  • High School Diploma or equivalent; some college a plus
  • Proficient using Microsoft Office

Knowledge, Skills and Abilities:

  • Fluent in both English and Spanish a must
  • Experience in call center activities
  • Effective problem solving and decision making skills
  • Ability to work independently with minimal supervision
  • Highest level of integrity and meticulous attention to detail
  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
  • Demonstrated patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
  • Excellent verbal and written communications skills
  • Ability to work well in a team environment
  • Ability to maintain confidentiality
  • Excellent organizational skills
  • Ability to gather and analyze information from multiple sources
  • Ability to work regular, full-time schedule with flexibility to work additional hours depending on business demands

Benefits and perks:

  • Paid Weekly
  • Medical (PPO or HSA) & Prescription Drug, Dental (DHMO or DPPO), Vision and Telemedicine
  • 401(k) (100% match (dollar-for-dollar) up to 6% of salary deferrals)
  • Paid Time Off (accrue 2.62 hours per week = 17 days per year)
  • Sick Time
  • Paid Holidays
  • Group Life and AD&D (amount of 1 x salary up to $500,000 at no cost to you)
  • Health Savings Account (company contributes $15 per week)
  • Voluntary Life and Dependent Insurance, Short-Term Disability, Long-Term Disability, Accident, and Critical Illness
  • Preferred Legal Plan
  • Employee Assistance Program
  • Exclusive Discounts, Special Offers and More

EOE, DFWP

Great HealthWorks
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