Great HealthWorks
  • 24-Sep-2021 to 23-Nov-2021 (EST)
  • Training
  • Fort Lauderdale, FL, USA
  • Full Time

Medical & Prescription Drug, Dental, Vision, 401-k, Paid Time Off, Telemedicine, Group Life and ADD&D, Voluntary Life and Dependent Insurance, Short-Term Disability, Long-Term Disability, Accident, Critical Illness, Preferred Legal Plan, Health Savings Account, Holiday Pay, Employee Assistance Program, and Exclusive Discounts and Special Offers


Why you should join our team:

  • Amazing opportunities for career progression
  • We work hard and play hard
  • Dynamic, fun, entrepreneurial and diverse culture
  • The best teams – nothing compares to the Great HealthWorks family
  • A one of a kind product that has transformed millions of lives
  • Product supported by 30 years of clinical research and endorsed by athletes, celebrities, and everyday people
  • Strong values – we mean what we say and say what we mean
  • Health and wellness are a top priority – committed to self-care
  • Value work/life balance
  • Growth mindset in all facets of the business
  • State of the art packaging and distribution center
  • Leaders that truly care
  • Employee engagement activities year round
  • Business casual atmosphere – jeans and sneakers are okay by us

What you will be doing:

The Training Specialist works with Program Managers to ensure phone specialists and Team Managers meet the programs phone handling goals. They are involved in assessing needs, developing new training content, updating content, training the content and ongoing coaching support. Training Specialist are deemed a critical success factor to the Call Center's programs success.

The Training Specialist is part of team responsible for achieving the following objectives.

  • Develop short and long term plans to train phone specialist on how to meet the expectations of the call center programs, including new-hire training, just-in-time training, manuals, guides and other training
  • Implement a measurement system to understand how effective training is at improving program goals (ie 30/60/90)
  • Work closely with QA and other leaders to understand the learning needs
  • Identify required changes to training by partnering closely with program stakeholders, including program leaders, marketing, compliance and legal
  • Take lead on updating training materials when there are changes in the business, procedures, and policies
  • Be a Hands-On and a Subject Matter Expert of program expectations; Have a strong understanding of what is expected of agents and programs and the agents' challenges; Be positioned to represent the program
  • Design and develop training to be updated quickly (nimble) both within the program training collateral and across programs trainings
  • Be the lead when working with development and facilitation teams including the Production Team, Contractors and Vendors
  • Own the end-to-end process of updating training, including in-take process, fact gathering, stakeholder sign-offs, development, delivery and scheduling of classes

As part of achieving the above objectives, the Training Specialist III will be responsible for the following:

  • Completes the research, analysis and design of content with minimal guidance, including: partnering with SMEs within support to conduct a job-task analysis, determining instructional strategies, developing measurable objectives, and designing a logical course structure
  • Visualizes instructional graphics, the user interface and the finished product
  • Completes the timely development and release of content in accordance with existing departmental processes and standards with minimal guidance, including: Writing and developing content, interviewing SMEs and documenting information accurately, submitting drafts to internal/external stakeholders and SMEs for review and incorporating feedback
  • Curates reinforcement activities and supporting materials. Performs edits and coordinates content review including SME reviews, Alpha/Beta reviews and content walkthroughs
  • At times may act as project lead to ensure timely delivery and works alongside peers to continuously publish quality deliverables
  • Designs, creates, and updates computer-based training (LMS) modules and storyboards, including interactive activities, assignments, and assessments
  • Creates and edits digital imagery including photography, audio, and video.
  • Follows best practices in technical development to ensure a consistent development process
  • Create review and edit a variety of content types, including video scripts, team communications, on new technologies, trends, and approaches to assist in support of the LMS

What you bring to the table:

  • 3-5 years of professional instructional design experience and training development
  • Bachelor's Degree in Training, Instructional Design and/ or Education or equivalent experience a plus
  • Proficient in Articulate 360 Proficient in Adobe Creative Suite – Captivate, InDesign, Photoshop Proficient in Microsoft Office Suite – Word, Excel, PowerPoint, Outlook Proficient in Learning Management Systems administration
  • Bachelor's Degree is a plus
  • Project Management experience a plus
  • Must be able to work a flexible work schedule
  • Highly proficient in time management, organization, planning and prioritization Proven initiative, positive attitude, team-oriented, self-motivated and highly enthusiastic
  • Ability to work in a fast-paced environment and maintain focus on key priorities despite conflicting demands
  • Project Management experience a plus
  • Must be able to work a flexible work schedule
  • Ability to work in a fast-paced environment and maintain focus on key priorities despite conflicting demands

Benefits and perks:

  • Medical (PPO or HSA) & Prescription Drug, Dental (DHMO or DPPO), Vision and Telemedicine
  • 401(k) (100% match (dollar-for-dollar) up to 6% of salary deferrals)
  • Paid Time Off (accrue 2.62 hours per week = 17 days per year)
  • Sick Time
  • Paid Holidays
  • Group Life and AD&D (amount of 1 x salary up to $500,000 at no cost to you)
  • Health Savings Account (company contributes $15 per week)
  • Voluntary Life and Dependent Insurance, Short-Term Disability, Long-Term Disability, Accident, and Critical Illness
  • Preferred Legal Plan
  • Employee Assistance Program
  • Exclusive Discounts, Special Offers and More

EOE, DFWP

Great HealthWorks
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