Great HealthWorks
  • 26-May-2021 to Until Filled (EST)
  • Digital Customer Support
  • Fort Lauderdale, FL, USA
  • Hourly
  • Full Time

Yes


Why you should join our team:

  • Amazing opportunities for career progression
  • We work hard and play hard
  • Dynamic, fun, entrepreneurial and diverse culture
  • The best teams nothing compares to the Great HealthWorks family
  • A one of a kind product that has transformed millions of lives
  • Product supported by 30 years of clinical research and endorsed by athletes, celebrities, and everyday people
  • Strong values we mean what we say and say what we mean
  • Health and wellness are a top priority committed to self-care
  • Value work/life balance
  • Growth mindset in all facets of the business
  • State of the art packaging and distribution center
  • Leaders that truly care
  • Employee engagement activities year round
  • Business casual atmosphere jeans and sneakers are okay by us

What you will be doing:

  • Maintain a working knowledge of Great HealthWorks operational policies and procedures, products, services, promotions, and brand ambassadors
  • Communicate the company's purpose, core values, and vision to customers.
  • Leverage respective Customer Experience/Relationship Management platforms to respond to customer concerns across digital and social media channels
  • Ensure brand security by analyzing incoming issues to determine potential impact, and triage/escalate potential brand-damaging complaints/issues
  • Recognize and lasting impact of social/digital channel communication, by always exercising good judgment when responding to customers.
  • Effectively document product or service concerns in a timely manner by clarifying the customer's issue and determining the cause of concern
  • Select and execute the best solution with high quality, speed, empathy and accuracy while also utilizing brand voice guidelines to ensure consistency across channels
  • Demonstrate awareness of and responsiveness to high-profile issues in the social/digital space
  • Effectively communicate critical issues to team leadership to ensure appropriate response
  • Retain documentation and provide daily update on progress
  • Participate in activities designed to improve customer satisfaction and business performance
  • Drive the following key metrics:
    • Quality and Compliance
    • Productivity (Must meet time frame objectives)
    • Dependability (Availability and Schedule Adherence)
    • Retention
  • Maintains/exceed established metrics & goals
  • Perform other relevant duties deemed necessary to achieve department and company-wide goals

What you bring to the table:

  • 1-3 years of high volume customer service experience
  • High School Diploma or equivalent; some college a plus
  • Proficient using Microsoft Office
  • Working knowledge of social media platforms and Messaging Applications (Facebook/Messenger, Twitter, Instagram, WhatsApp, LiveChat, YouTube)
  • Familiarity with CRM applications and practices (Zendesk a plus)
  • Fluent in both English and Spanish (preferred)
  • Omni-Channel Call Center or Service Desk Experience
  • Effective problem solving and decision making skills
  • Ability to work independently with minimal supervision
  • Highest level of integrity and meticulous attention to detail
  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
  • Demonstrated patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
  • Excellent verbal and written communications skills
  • Ability to work well in a team environment
  • Ability to maintain confidentiality
  • Excellent organizational skills
  • Ability to gather and analyze information from multiple sources
  • Ability to work regular, full-time schedule with flexibility to work additional hours depending on business demands

Benefits and perks:

  • Paid Weekly
  • Medical (PPO or HSA) & Prescription Drug, Dental (DHMO or DPPO), Vision and Telemedicine
  • 401(k) (100% match (dollar-for-dollar) up to 6% of salary deferrals)
  • Paid Time Off (accrue 2.62 hours per week = 17 days per year)
  • Sick Time
  • Paid Holidays
  • Group Life and AD&D (amount of 1 x salary up to $500,000 at no cost to you)
  • Health Savings Account (company contributes $15 per week)
  • Voluntary Life and Dependent Insurance, Short-Term Disability, Long-Term Disability, Accident, and Critical Illness
  • Preferred Legal Plan
  • Employee Assistance Program
  • Exclusive Discounts, Special Offers and More

EOE, DFWP

Great HealthWorks
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