Great HealthWorks
  • 13-Oct-2020 to Until Filled (EST)
  • Finance
  • Fort Lauderdale, FL, USA
  • Full Time

Medical & Prescription Drug, Dental, Vision, 401-k, Paid Time Off, Telemedicine, Group Life and ADD&D, Voluntary Life and Dependent Insurance, Short-Term Disability, Long-Term Disability, Accident, Critical Illness, Preferred Legal Plan, Health Savings Account, Holiday Pay, Employee Assistance Program, and Exclusive Discounts and Special Offers


Great HealthWorks is a vertically integrated, direct response marketing company, engaged in the marketing, sales, and distribution of premium natural health-related products and supplements through all forms of media. We are committed to the health and wellness of our consumers and fully dedicated to extraordinary service for our customers. 

Summary

All members of the Returns Team are required to process product returns and update customer records while supporting the warehouse staff and other departments within a high-volume, fast-paced working environment. The Returns Agent will answer questions, input accurate return information on customer accounts and perform general warehouse duties, including material pickup, receiving deliveries, and warehouse cleanup.

Key Responsibilities

  • Unpack returned merchandise, inspect package condition and assess paperwork sent in with return instructions for proper return procedures.
  • Inspect returned merchandise, checking for quality and condition of product to determine return category.
  • Receive merchandise, following all security and safety return procedures for each product type.
  • Distribute returned items to their proper location considering all factors including the value of the product, its condition and type of return.
  • Input clear customer account notes in internal computer systems, communicating return reasons, customer feedback and instructions to ensure accurate processing.
  • Identify critical distribution issues and report them to the team lead/supervisor.
  • Data entry as needed.
  • Maintain a safe and organized work environment at all times.
  • Perform other tasks as required to meet team goals.

Minimum Experience, Education and Qualifications

  • High School Diploma or equivalent
  • 2+ years of Sales / Retention experience
  • Experience in Microsoft Excel

Knowledge, Skills and Abilitie 

  • Written and verbal communication skills
  • Strong attention to detail
  • Ability to work independently with minimal supervision
  • Ability to maintain confidential information
  • Excellent organizational skills
  • Ability to gather and analyze information
  • Ability to multi-task constantly and handle changes in priorities frequently
  • Ability to view multiple screens
  • Ability to hear using headset
  • Ability to speak and communicate with customers
  • Assertive, consultative and results oriented
  • Punctual, regular and consistent attendance
  • Ability to adapt to hectic and aggressively changing environment
  • Ability to multitask while navigating/viewing multiple screens, entering data and speaking with customers
  • Outstanding verbal and written communications skills
  • Actively support team concepts and effectively communicate with team members
  • Accurately follow directions, both written and verbal
  • Maintain individual productivity and quality standards according to department requirements
  • Focus and remain on task in a fast paced environment
  • Remain flexible to work overtime, and/or weekends if needed.
  • Strong attention to detail
  • Organization, prioritization, and multi-tasking skills
  • Proven mathematical ability to calculate basic transactions
  • Ability to lift & bend

EOE, DFWP

Great HealthWorks
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